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Interested in a customer service job?TouchPoint Contact Centers (TPCC) is currently recruiting full time account customer service representatives who demonstrate the following skills and abilities:
- Knowledge in business to business customer services
- Awareness in conflict resolution
- Meet monthly key phone performance indicators
- Navigate Microsoft Office and computer software by utilizing all forms of communication phone, email, and SKYPE
- Serve our prospective customers, customers and each other with excellence and professionalism
- Take ownership of customer’s accounts and utilize critical thinking skills to overcome customer concerns and objections
- Input customer data insuring that all information is accurate, complete, and up-to-date on a daily basis
TPCC also offers a work-at-home option: After successfully demonstrating great performance and professionalism, all team members who meet the performance criteria will be offered the option to work from home, saving time and commuting expenses.
Applicants may send their updated resume to: firstname.lastname@example.org
Indicate in the email subject: CSR - Henderson